Welcome to Docs

This documentation set aims to help you get started using the Nuance Gatekeeper Platform and provides detailed documentation on the tools and APIs available.

Welcome to Docs

Get started

Biometrics fundamentals

Get started with biometrics fundamental concepts and activities

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Biometrics solutions

Get started with biometrics authentication and fraud prevention solutions

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Biometrics applications

Get started with concepts for application development

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Roles

Call center agents

Tasks and activities for call center agents

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Fraud analyst

Tasks and activities for fraud analysts

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Business analyst

Review engagements, enrollment, and fraud metrics reports

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Admin

Admin concepts and tasks

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Developer

Easily integrate into any environment using web services

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System configuration

Configuration parameters

List of configuration parameters

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Components

Web Agent Console

An interface to inform agents on the voice biometrics outcome

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Media Manager

Securely acquire, encrypt, and store customer media in real time

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APIs

API reference

Gatekeeper and Media Manager services and methods

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Entra ID

Authenticate with Gatekeeper and Media Manager APIs using Entra ID

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Troubleshooting

Diagnostic codes

Troubleshooting using diagnostic codes

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Authorization issues

Troubleshooting different scenarios of authorization issues

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Stay informed

Release notes

Get the latest on Nuance Gatekeeper updates

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Change log

Get the latest on documentation updates

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