Webhooks


Contact center customer experience

Workflows for customer calls to the center.

Webhook actions

Options for responding with actions.

Configuration (gRPC)

Setting up webhooks for gRPC services.

Configuration (REST)

Setting up webhooks for REST services.

HTTP headers

Request headers needed for custom logic clients.

JWT header

Using JSON Web Tokens to validate requests.

Error handling

How the console handles application errors.

OAuth 2.0 support

Allows a website or application to access resources hosted by other web applications on behalf of a user.

Session keys

Lists various keys used in a session.

Event types

Reference list of event types.

Operations

Reference list of operations.

Custom logic light rules

Using light rules for custom logic webhooks

gRPC API specifications

Provides the Custom Logic Webhook example based on gRPC API.

Open API specifications

Provides the Custom Logic Webhook example based on Open API.

Encoding of certificate values

Encoding of certificate values.

TLS client certificate

CA certificate for TLS communications.

Certificate authority for TLS connections

Certificate details for the signed TLS connection

Public key for JWT header

Public key in the PEM and JWK formats.

Custom logic webhooks

Proto for customizing event flows in call sessions.

Session variables

Variables for tracking the current events.

Client key certificate signing requests

Client key certificate signing requests.