2.25.0

New engine NVSL 11.0.0 binary and corresponding factory frameworks have been integrated.

Web Agent Console now supports custom prompts based on suffix. It includes support for Detect Known Fraudsters (DKF) suffix to cover DKF-only flow.

The old GetVoiceprintProfilesStatusUrl API has been replaced with the following two new APIs:

• ExecuteVoiceprintProfilesStatusJob (Beta)
• GetVoiceprintProfilesStatusJobDetails (Beta)

The IVR Bot SubmitPersonId API now supports new optional fields such as first_name, last_name, and meta_data.

Issue Description	Issue ID
Issues with the get_voiceprint_profiles_status_url API when dealing with many prints.	XSUPPORT-16528
When calling start data collection for the same extension twice, the second call results in stopping the monitoring for the initial request and ignoring the current request.	XSUPPORT-16595
The OK button on “add to prints” function displays as active despite not having permissions.	XSUPPORT-16615
The Web Agent Console isn’t displaying the “Additional security check in progress…” message when performing the Detect Fraudsters operation after the verification process completes.	XSUPPORT-16619
Issues in the voiceprint processor introduced with the integration of NVSL 11.	XSUPPORT-16652
The Login button in the Web Agent Console remains grayed out following a log in from a bad extension.	XSUPPORT-16692
When the voiceprint is automatically unlocked after the locking time has expired, it’s not reported in any data feeds.	XSUPPORT-16694

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.