2.26.0

New diagnostic codes have been added for:

• Gatekeeper
• Media Manager
• Connectors

The login and logout application events are added to the web agent console.

When enrolling a convoprint in the Gatekeeper web portal, a tooltip has been added to show the progress indicator. This tooltip provides feedback to the user that the enrollment is in progress.

The Web Agent Console language menu has been enhanced to include two lines per language. The language name now appears with the current and language locales. For example, if the current locale is English, it shows Francais and French for French language.

In the ExportDataEndpoint API, an HTTP header has been added to indicate when ZIP file is missing or inProgress while downloading.

The IVR Bot GetSessionDecision API response now includes additional information for each factor including audio validity, enrollment status, and training status.

Issue Description	Issue ID
When a voiceprint is created in the Gatekeeper web portal but the uploaded audio file hasn’t enough audio, an error message is displayed but the audio isn’t added to the voiceprint.	XSUPPORT-16564
Enrolling convoprint from the Gatekeeper web portal takes very long with no user feedback.	XSUPPORT-16614
Web Agent Console doesn’t change title on language change on the suspicious reason and opt out reasons menus.	XSUPPORT-16776
When a session has audio restart followed by the after call work mode, new call is ignored when it arrives before the after call work mode ends.	XSUPPORT-16822
The StopAgentSession API doesn’t check that the request scope is identical to the agent running session scope and resulted in “hanging” subscription.	XSUPPORT-16882

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.