2.32.0

When you enable EnablePrintUpgradeMode for groups of prints, you can parallelize the migration in multiple threads.

New AzMan operation ScopeW.ClearMemberCache has been added to the ReadOnlyMaintenanceSupport factory role.

The DataShare application has been deprecated. If you’re using DataShare, please contact your account manager for further assistance.

Note: DataShare was a Beta feature.

When manually creating a new customer voiceprint in the Gatekeeper web admin portal, the order of the Consent dialog has been updated to capture the opt-in confirmation first, then voiceprint train occurs. This change affects:

• Create a new voiceprint
• Add to print dialog
• Upload audio

The Enroll API has been optimized to improve the computational time by avoiding multiple reads from blob storage.

Issue Description	Issue ID
Voiceprint trains without Consent Agreement in the Gatekeeper web admin portal.	XSUPPORT-17713
During outbound conference calls, specifically when the IgnoredCallType configuration was activated, the web agent console displays incorrect status.	2103738
The IVR GetPersonStatus API doesn’t return the reason for opted out person.	2158635
When webhook or light rules return AFTER CALL MODE DONE action, the action is ignored.	2167815

In the Gatekeeper web admin portal, when you add comma to the autocomplete in the search box, it’s used as a separator (like space), and search of only a comma returns no results.

When Contact Center Flow version is set to v2 and Detect Fraudsters is enabled on enroll, the Detect Fraudster widget doesn’t show a pass label.

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.